I've used Inner City Movers twice now, and been very happy both times. They are trustworthy, strong and fit, fast but careful, friendly but focused, resourceful and intelligent, and punctual and professional -- everything one wants in one's movers. Both moves took less time than anticipated and everything arrived in great shape. Excellent value and service -- highly recommended.
Great, professional and fast service. The movers were friendly, kind and efficient. I had a one bedroom that was done in just under 3 hours. The best part, i did not lift anything. They also helped mount my bed in just 15 mins Highly recommended
*Evaluate your better options before taking a risk hiring this moving company* Punctuality: 2/10 (be ready to be dismissed by owner/management if you have any expectation to start for your agreed upon time.) Apparently we should all know that if in Ontario there is inclement weather, instead of the moving pros with the truck leave early (like the rest of us do) to ensure the agreed upon timeline is kept, we as the clients are meant to bear the responsibility of accommodating the inconvenience. This is after 2 calls confirming the move, start time and location...and if we could arrive by 8am ready to meet our moving team, there's no reason why they couldn't be on time for 9am. Booking Process: 10/10, at the time we spoke with the Inter City moving team to initially book our move they made us feel everything would be scheduled and taken care of. Excited about their service and left of confused about how different the service was on the day of our move Loading and Lifting Moving: 6/10 Although it took the two movers much longer than reasonable expected, we did eventually get all of our stuff into our new unit. Multiple items were chipped, scratched and damaged. Including the walls and corners of our new home. In the following days later we are still finding new marks and dents in our furniture because of the lack of care witnessed with the loading of the truck and unloading afterwards In-Person Professionalism: 0/10 During the day of our move, the two movers that showed up late had zero regard for the timeline that was mentioned for us to abide by our condo's move in rules. During the 40 minute period they were late by we had already moved 60% of our storage unit to their truck loading area and continued to help during the initial moving process. One mover got lost *twice* in the Uhaul building, needing to call for help to be found again. You would think hiring "professional movers" they would be top tier...but even getting lost once could be understandable but twice in the same hour feels either malicious or incompetent. One elevator load full of our furniture and belongings was even sent on an unaccompanied elevator ride because the mover fully loaded it but failed to unload it on the ground floor. For the amount that we were billed and that we paid, my wife and I ended up being far too involved moving things ourselves. Never in any of our experiences with professional moving companies in the past have we ever heard a mover complain that we have too much stuff ...as if it was our fault we inconvenienced them. Company/Owner Professionalism: -10/10 With all this said in my review, even the few critical or negative aspects of our move...we still got all of our stuff and the essential part of what we hired the Inter City team for accomplished. The part of our experience with this company that cannot be ignored (and is the reason I've posted this review)is how Paul, the business owner, treated us when responding to our concerns. When we offered as a courtesy the chance to address our issues with him directly, before negatively posting anything online, we were told via multiple petty and unprofessional emails that we were in the wrong, that our concerns were overreactions and that all of the issues were our fault. Take what you will from this review and our experience as you make your decision as to who you want to work with. Maybe you will have a much better experience than us but with something as important and stressful as a big move, I would recommend exploring different options if you want a less stressful, more professional experience.
We were hesitant at first due to some negative reviews. However the team was incredible. Shout out to David, Sloan, and Mehave. They helped box and wrapped every piece of furniture and miscellaneous item and moved everything in 3 hours when we were expecting 5. Amazing service!
Two stars for easy communication when booking with Paul. However, the movers were not organized. They work hard but I don’t think they have tons of experience with moving and how to place stuff in a trolly or truck efficiently. It took three guys 5 hours to move a two bedroom condo to the storage building cross the street. A lot of my wood furniture is scratched because the movers were just placing them however they see fit. They also broke a west elm mid century night stand ($600 retail). The movers begged me not to call the owner to ask for compensation because they got paid $17 per hour and he said the owner would charge them for the damage. Their insurance policy says 60 cents per pound per item, which means I can only get $24 back assuming the night stand is 40lb. Thus I never reached out to the owner for compensation. It could be just the team I got that day were not great. I hope the owner can improve the quality of his team.
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