I used this company to move a very heavy hospital bed for my Aunt. The two young men who helped in this process were very punctual polite and efficient. Thank you Amil and Slone (please forgive me if I have misspelled your names). You made the move a very positive one. I will use this company again and recommend it to anyone who needs this service. Thank you Paul.
Desiree
Uma Thurnau
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December 23, 2023
Inner City Moving & Storage provided excellent service with short notice during the holidays. Paul offers a competitive rate and his team ensures all furniture items are transported safely. I would highly recommend for anyone moving in the downtown core.
Ian Longo
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January 20, 2023
*Evaluate your better options before taking a risk hiring this moving company*
Punctuality: 2/10
(be ready to be dismissed by owner/management if you have any expectation to start for your agreed upon time.) Apparently we should all know that if in Ontario there is inclement weather, instead of the moving pros with the truck leave early (like the rest of us do) to ensure the agreed upon timeline is kept, we as the clients are meant to bear the responsibility of accommodating the inconvenience. This is after 2 calls confirming the move, start time and location...and if we could arrive by 8am ready to meet our moving team, there's no reason why they couldn't be on time for 9am.
Booking Process: 10/10, at the time we spoke with the Inter City moving team to initially book our move they made us feel everything would be scheduled and taken care of. Excited about their service and left of confused about how different the service was on the day of our move
Loading and Lifting Moving: 6/10
Although it took the two movers much longer than reasonable expected, we did eventually get all of our stuff into our new unit. Multiple items were chipped, scratched and damaged. Including the walls and corners of our new home. In the following days later we are still finding new marks and dents in our furniture because of the lack of care witnessed with the loading of the truck and unloading afterwards
In-Person Professionalism: 0/10
During the day of our move, the two movers that showed up late had zero regard for the timeline that was mentioned for us to abide by our condo's move in rules. During the 40 minute period they were late by we had already moved 60% of our storage unit to their truck loading area and continued to help during the initial moving process.
One mover got lost *twice* in the Uhaul building, needing to call for help to be found again. You would think hiring "professional movers" they would be top tier...but even getting lost once could be understandable but twice in the same hour feels either malicious or incompetent. One elevator load full of our furniture and belongings was even sent on an unaccompanied elevator ride because the mover fully loaded it but failed to unload it on the ground floor.
For the amount that we were billed and that we paid, my wife and I ended up being far too involved moving things ourselves. Never in any of our experiences with professional moving companies in the past have we ever heard a mover complain that we have too much stuff ...as if it was our fault we inconvenienced them.
Company/Owner Professionalism: -10/10
With all this said in my review, even the few critical or negative aspects of our move...we still got all of our stuff and the essential part of what we hired the Inter City team for accomplished.
The part of our experience with this company that cannot be ignored (and is the reason I've posted this review)is how Paul, the business owner, treated us when responding to our concerns. When we offered as a courtesy the chance to address our issues with him directly, before negatively posting anything online, we were told via multiple petty and unprofessional emails that we were in the wrong, that our concerns were overreactions and that all of the issues were our fault.
Take what you will from this review and our experience as you make your decision as to who you want to work with. Maybe you will have a much better experience than us but with something as important and stressful as a big move, I would recommend exploring different options if you want a less stressful, more professional experience.
Charlie L.
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December 22, 2023
One of the hardest workers I've come across. No hidden fees, honest, and reliable.
They wrapped all of my furniture and cared for the handling of every item.
Paul Genus, General Manager is an honest professional and a man of his word.
Thanks for making a hectic day run smooth.
Robert Knoll
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September 26, 2023
I really enjoyed working with the movers from Inner City. Moved with my roommate from a 2bed+ condo to a 2 bed+ apartment in a house.
The movers were slightly late, but let me know ahead of time and arrived promptly at the updated time. They worked steadily and carefully, and were friendly and accommodating. They finished up at the first place within the time allowed by the condo.
The new place had a LOT of stairs, and the movers worked steadily without complaints. Fortunately the weather was clear and not too warm. With a bit of help from a couple of my friends for smaller boxes, the movers handled the big things with ease. They were able to problem solve issues easily when an item didn’t fit, and we were able to get it in in one piece.
Thank you for all your hard work!
I used this company to move a very heavy hospital bed for my Aunt. The two young men who helped in this process were very punctual polite and efficient. Thank you Amil and Slone (please forgive me if I have misspelled your names). You made the move a very positive one. I will use this company again and recommend it to anyone who needs this service. Thank you Paul. Desiree
Inner City Moving & Storage provided excellent service with short notice during the holidays. Paul offers a competitive rate and his team ensures all furniture items are transported safely. I would highly recommend for anyone moving in the downtown core.
*Evaluate your better options before taking a risk hiring this moving company* Punctuality: 2/10 (be ready to be dismissed by owner/management if you have any expectation to start for your agreed upon time.) Apparently we should all know that if in Ontario there is inclement weather, instead of the moving pros with the truck leave early (like the rest of us do) to ensure the agreed upon timeline is kept, we as the clients are meant to bear the responsibility of accommodating the inconvenience. This is after 2 calls confirming the move, start time and location...and if we could arrive by 8am ready to meet our moving team, there's no reason why they couldn't be on time for 9am. Booking Process: 10/10, at the time we spoke with the Inter City moving team to initially book our move they made us feel everything would be scheduled and taken care of. Excited about their service and left of confused about how different the service was on the day of our move Loading and Lifting Moving: 6/10 Although it took the two movers much longer than reasonable expected, we did eventually get all of our stuff into our new unit. Multiple items were chipped, scratched and damaged. Including the walls and corners of our new home. In the following days later we are still finding new marks and dents in our furniture because of the lack of care witnessed with the loading of the truck and unloading afterwards In-Person Professionalism: 0/10 During the day of our move, the two movers that showed up late had zero regard for the timeline that was mentioned for us to abide by our condo's move in rules. During the 40 minute period they were late by we had already moved 60% of our storage unit to their truck loading area and continued to help during the initial moving process. One mover got lost *twice* in the Uhaul building, needing to call for help to be found again. You would think hiring "professional movers" they would be top tier...but even getting lost once could be understandable but twice in the same hour feels either malicious or incompetent. One elevator load full of our furniture and belongings was even sent on an unaccompanied elevator ride because the mover fully loaded it but failed to unload it on the ground floor. For the amount that we were billed and that we paid, my wife and I ended up being far too involved moving things ourselves. Never in any of our experiences with professional moving companies in the past have we ever heard a mover complain that we have too much stuff ...as if it was our fault we inconvenienced them. Company/Owner Professionalism: -10/10 With all this said in my review, even the few critical or negative aspects of our move...we still got all of our stuff and the essential part of what we hired the Inter City team for accomplished. The part of our experience with this company that cannot be ignored (and is the reason I've posted this review)is how Paul, the business owner, treated us when responding to our concerns. When we offered as a courtesy the chance to address our issues with him directly, before negatively posting anything online, we were told via multiple petty and unprofessional emails that we were in the wrong, that our concerns were overreactions and that all of the issues were our fault. Take what you will from this review and our experience as you make your decision as to who you want to work with. Maybe you will have a much better experience than us but with something as important and stressful as a big move, I would recommend exploring different options if you want a less stressful, more professional experience.
One of the hardest workers I've come across. No hidden fees, honest, and reliable. They wrapped all of my furniture and cared for the handling of every item. Paul Genus, General Manager is an honest professional and a man of his word. Thanks for making a hectic day run smooth.
I really enjoyed working with the movers from Inner City. Moved with my roommate from a 2bed+ condo to a 2 bed+ apartment in a house. The movers were slightly late, but let me know ahead of time and arrived promptly at the updated time. They worked steadily and carefully, and were friendly and accommodating. They finished up at the first place within the time allowed by the condo. The new place had a LOT of stairs, and the movers worked steadily without complaints. Fortunately the weather was clear and not too warm. With a bit of help from a couple of my friends for smaller boxes, the movers handled the big things with ease. They were able to problem solve issues easily when an item didn’t fit, and we were able to get it in in one piece. Thank you for all your hard work!