These movers were recommended to us. They did an amazing job on moving day. They were not only organized, but also carefully treated everything. We were so impressed with the professionalism of the whole process. It was a pleasure to work with them. We 100% recommend this company and are very happy with their services! Thanks again to everyone who was here that day. They made the move very easy for us.
I am changing my review of Inner City Moving & Storage Company because the owner stepped up in way that was completely unexpected. He offered a sincere apology and he made things right. As I mentioned in my previous review, the movers were highly skilled and very experienced but mistakes were made that caused some damage to my furniture. We're human and we all make mistakes. Minor damage to furniture is a normal part of moving and I expected it when I hired this company. What I didn't expect was that the owner would take the time to contact me, to listen to attentively to my complaints and then to respond by remedying the situation. I did not expect compassion, kindness or a human being at the end of the phone line who was deeply apologetic. I was very impressed with the humanity shown by Paul. Paul didn't just apologize for the mistakes made by his crew, he took responsibility and ownership for those mistakes. He showed integrity and to me, that is what differentiates a good business from a bad one. Thank you for being an honourable human, Paul and for running your business with integrity. I highly recommend Inner City Moving & Storage Company. Patrice
Two stars for easy communication when booking with Paul. However, the movers were not organized. They work hard but I don’t think they have tons of experience with moving and how to place stuff in a trolly or truck efficiently. It took three guys 5 hours to move a two bedroom condo to the storage building cross the street. A lot of my wood furniture is scratched because the movers were just placing them however they see fit. They also broke a west elm mid century night stand ($600 retail). The movers begged me not to call the owner to ask for compensation because they got paid $17 per hour and he said the owner would charge them for the damage. Their insurance policy says 60 cents per pound per item, which means I can only get $24 back assuming the night stand is 40lb. Thus I never reached out to the owner for compensation. It could be just the team I got that day were not great. I hope the owner can improve the quality of his team.
I do NOT recommend this moving company. They even ignored a legal judgment against them - from the courts. They damaged a large amount of my furniture & refuse to accept responsibility or try to work things out. They also demanded cash day of or would charge an extra fee (which wasn’t mentioned before). All attempts to fix this in private have being ignored. After a fully legitimate legal process, they still refuse to pay for damages that have been ordered by the courts - they’re defying the law and ignore most emails. They keep claiming I used a 3rd party moving company, which is not true, I have used no one else. I had contacted them many times after the move & was brushed off. Unfortunately this has been a very slow process (2.5 years) due to Covid backlog in the courts along with the lack of participation from this moving company. I have all dated correspondence & official paperwork from the courts. Their recent tone has been threatening and uncalled for. After reading a lot of negative reviews on Google, I suggest to save yourself a lot of hassle and go with a more reputable and honest company.
I liked that they wrapped all the furniture in protective blankets to move it around instead of breaking things or risking scuffs. I was so impressed with everything from their strength to friendliness. It seemed to me that a friendly neighbor was helping me move. Finally, when we got to my new place, they helped me arrange things around the apartment in their places. I will recommend this company again and again!
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