Inner City Moving & Storage Company
20 Camden St #200, Toronto, ON M5V 1V1, CanadaAbout Inner City Moving & Storage Company
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20 Camden St #200, Toronto, ON M5V 1V1, Canada
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*Evaluate your better options before taking a risk hiring this moving company* Punctuality: 2/10 (be ready to be dismissed by owner/management if you have any expectation to start for your agreed upon time.) Apparently we should all know that if in Ontario there is inclement weather, instead of the moving pros with the truck leave early (like the rest of us do) to ensure the agreed upon timeline is kept, we as the clients are meant to bear the responsibility of accommodating the inconvenience. This is after 2 calls confirming the move, start time and location...and if we could arrive by 8am ready to meet our moving team, there's no reason why they couldn't be on time for 9am. Booking Process: 10/10, at the time we spoke with the Inter City moving team to initially book our move they made us feel everything would be scheduled and taken care of. Excited about their service and left of confused about how different the service was on the day of our move Loading and Lifting Moving: 6/10 Although it took the two movers much longer than reasonable expected, we did eventually get all of our stuff into our new unit. Multiple items were chipped, scratched and damaged. Including the walls and corners of our new home. In the following days later we are still finding new marks and dents in our furniture because of the lack of care witnessed with the loading of the truck and unloading afterwards In-Person Professionalism: 0/10 During the day of our move, the two movers that showed up late had zero regard for the timeline that was mentioned for us to abide by our condo's move in rules. During the 40 minute period they were late by we had already moved 60% of our storage unit to their truck loading area and continued to help during the initial moving process. One mover got lost *twice* in the Uhaul building, needing to call for help to be found again. You would think hiring "professional movers" they would be top tier...but even getting lost once could be understandable but twice in the same hour feels either malicious or incompetent. One elevator load full of our furniture and belongings was even sent on an unaccompanied elevator ride because the mover fully loaded it but failed to unload it on the ground floor. For the amount that we were billed and that we paid, my wife and I ended up being far too involved moving things ourselves. Never in any of our experiences with professional moving companies in the past have we ever heard a mover complain that we have too much stuff ...as if it was our fault we inconvenienced them. Company/Owner Professionalism: -10/10 With all this said in my review, even the few critical or negative aspects of our move...we still got all of our stuff and the essential part of what we hired the Inter City team for accomplished. The part of our experience with this company that cannot be ignored (and is the reason I've posted this review)is how Paul, the business owner, treated us when responding to our concerns. When we offered as a courtesy the chance to address our issues with him directly, before negatively posting anything online, we were told via multiple petty and unprofessional emails that we were in the wrong, that our concerns were overreactions and that all of the issues were our fault. Take what you will from this review and our experience as you make your decision as to who you want to work with. Maybe you will have a much better experience than us but with something as important and stressful as a big move, I would recommend exploring different options if you want a less stressful, more professional experience.
Two stars for easy communication when booking with Paul. However, the movers were not organized. They work hard but I don’t think they have tons of experience with moving and how to place stuff in a trolly or truck efficiently. It took three guys 5 hours to move a two bedroom condo to the storage building cross the street. A lot of my wood furniture is scratched because the movers were just placing them however they see fit. They also broke a west elm mid century night stand ($600 retail). The movers begged me not to call the owner to ask for compensation because they got paid $17 per hour and he said the owner would charge them for the damage. Their insurance policy says 60 cents per pound per item, which means I can only get $24 back assuming the night stand is 40lb. Thus I never reached out to the owner for compensation. It could be just the team I got that day were not great. I hope the owner can improve the quality of his team.
I liked that they wrapped all the furniture in protective blankets to move it around instead of breaking things or risking scuffs. I was so impressed with everything from their strength to friendliness. It seemed to me that a friendly neighbor was helping me move. Finally, when we got to my new place, they helped me arrange things around the apartment in their places. I will recommend this company again and again!
Edited review. While my initial experience was slightly rough with cosmetic damage to a few items and a broken desk, I was compensated fairly. Paul cares about the customer and his teams work and always strives for a happy outcome. The movers themselves were understanding gentlemen and worked hard to help me move my stuff from my bachelor up two flights of difficult to navigate stairs. I'd choose this company again,
Timely, communicative, friendly, respectful and very skilled in moving things safely. They were well prepared with all of the tools and accessories needed for an efficient move and to maintain the quality of the floors and furniture. The estimate and booking process were fast and easy.